If you feel your product requires service, you may follow these steps:
Call the customer service department toll-free at (800) 468 - 4982
A representative will either direct you to technical support for configuration assistance or ask you specific questions to begin the service process.
The representative will need your name, address, serial number, product number, purchase receipt, description of theproblem ... . The representative will assign a Return Merchandise Authorization (RMA) number. This number must be placed on the product package you are sending to the service center.
Returning the Defective Product.
For units within thirty (30) days of purchase, service center will issue a call tag to cover the cost of shipping the defective unit within the continental U.S.A., back to service center, at no expense to the customer. For units beyond the thirty day period, but within the warranty period, the customer will cover one way freight to service center. The customer's original proof-of-purchase will be required to establish ownership for the pick-up.
Return defective unit to service center
The customer should use either the original box or the box from the replacement unit with the original protective material. If the unit is not packaged correctly, and/or shipping damage occurs, the customer will be responsible for filing a claim and satisfying the damage fees. Send the defective units to:
Innoview Authorized Service Center
1723 MARSHALL DR.
DES PLAINES, IL 60018
TEL: 1-800-468 - 4982
Hours: 9AM ~ 5PM – Central Standard Time